Now Booking for 2024 and 2025!

FAQ

GENERAL

Send us a message via our Contact Us form with the date of your event and the items you would like to book and we will get right back to you with our availability.

Yes! Our floral arches and arrangements are created from the highest quality faux flowers. They look very real especially from a distance and in photos. 

Silk Stem is committed to our low waste rental model. At this time, we do not offer florals for purchase.

Please do not modify any of your items. If you are interested in Customization options, please Contact Us.

Our flowers can be used for any formal or informal event, not just weddings! Consider ordering for your next birthday, conference, or shower.

While we do not have a showroom, we frequently attend venue open houses and we hold our own fairly often. Follow our Instagram to get notified of upcoming events.

DELIVERY

Our rental process is simple:

  1. Reserve your rental items by filling out our Contact Us form.
  2. We deliver and set up for free within 20 miles of our warehouse in Blaine, MN
  3. Enjoy your hassle-free flowers at your event
  4. Pick up by 9:00pm is also included.

Delivery and set up is free within 20 miles of Blaine, MN.

 

For locations more than 20 miles from Blaine, MN we charge $1/mile for each additional mile up to 40 miles.

We coordinate this with you but typically we set up on the morning of your event.

Set up on the day of your event and pick up before 9pm is included in the rental price. After 9pm, each additional hour is $100 up to midnight. Contact us for multiple day pricing.

Rental fee includes set up one time at a single location. For safety, arches can not be moved by anyone other than our staff. Additional fee for a second location set up will depend on the distance to the second location. Smaller items like the aisle arrangements and the grounded arch can be moved by a coordinator at our discretion.

We currently do not offer local pickup. Delivery, set up, and pick up is included in the rental fee for bookings within 20 miles of Blaine, MN.

payment

Half payment is collected at the time the order is placed. This holds your items for your event date. The remaining balance is due 2 weeks prior to the event.

Depending on how far in advance you cancel, you are eligible for a full or partial refund.

  • More than 60 days before the event – full refund
  • Within 60 days of the event – no refund

Please keep in mind that our refund structure is based on our ability to re-book items on short notice. 

programs

We do! Contact us for details.

Not officially, but if you’re an influencer who’d like to work with us, we can set up a custom referral program. Contact us for details.

CUSTOMIZATIONS

At this time, we do not offer fully custom items. However,  our favorite way to customize your florals is to add colored flowers that fit your vision. This personal touch can change the look of a floral item. We can add colored flowers, but cannot remove existing flowers. Additional fees for customization will depend on the stems you chose as well as the quantity needed. Contact Us for details.

We typically allow clients to add their own cloth, macrame, draping, etc. to an arch as long as it does not damage the arch. We will work with you prior to the event to ensure your addition is safe.

We would love to work with you to provide a quote. Please contact us with any inquiries. 

OWN A SILK STEM

Contact us for information on licensing. The first available date to get your arch starter package is July 2024.

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