FAQ
GENERAL
Yes! Our collections are created from the highest quality faux flowers. They look very real especially from a distance and in photos. To see for yourself, order a sample.
Silk Stem Collective is committed to our low waste rent-and-return model.
This means we rent the same collections as long as possible.
When a collection is retired, we offer past customers access to purchase. To get on the waitlist for a retired collection, contact us.
Please do not modify any of your items. Additional ribbons are acceptable as long as the item is returned to us in its original condition.
Our flowers can be used for any formal or informal event, not just weddings! Consider ordering for your next birthday, conference, or shower.
We do not currently create any custom elements, but if you need a bigger quantity than shown on the site, submit a request. Requests will be fulfilled based on availability and event timeline.
shipping
Our rental process is simple:
- Reserve your elements a few months before your event
- We ship your order to arrive 4-5 days before your event.
- Enjoy your hassle-free flowers at your event
- Return your flowers and décor in the same box with our easy prepaid shipping labels
It’s easy, affordable, and hassle-free!
Shipping is free on orders over $350 and shipped within the continental US!
For orders less than $350, shipping is about $20-$40, depending on size and location.
Your items will arrive 4-5 days before your event date (just to be safe!) You can follow the status of your order in the tracking number provided via email.
Items can be returned to any FedEx location on the day after your event. If this is a Sunday or holiday, the following day is acceptable.
We have never missed an event date! But in the event your flowers have not arrived three days before your event, please contact us. We will overnight replacement items in time for your event.
We ship to anywhere in the continental US.
payment
Full payment is collected at the time the order is placed. This holds your items for your event date.
Depending on how far in advance you cancel, you are eligible for a full or partial refund.
- More than 60 days before the event – full refund
- 14-60 days before the event – 50% refund
- Within 14 days of the event – no refund
Please keep in mind that our refund structure is based on our ability to re-book items on short notice. For more details, you can review our Terms and Conditions.
To cancel your order, please email us directly at support@silkstemcollective.com
Please contact us if you need to change the date of your event.
programs
We do! The details can be found on our referral program page.
Not officially, but if you’re an influencer who’d like to work with us, shoot us an email via the Contact Form.
DAMAGES
If any of your items arrive damaged or not as expected, please contact us right away via our contact form or by emailing support@silkstemcollective.com. We will overnight a replacement item in time for your event.
For more details on damages, please see our Terms and Conditions.
If an item is not returned you will be charged a replacement fee. For more details on lost items, please see our Terms and Conditions.
Local pickups
Of course! We are located in Shorewood, IL. Please contact us ahead of time to arrange pickup times and dates.
We do not deliver locally at this time.
Some items are too heavy or large to ship economically. We currently offer these items only for local pickup.